Last updated: November 1st, 2025
At BadBtchBoxes, every item is made to order with care. Because our products are custom and often personalized, all sales are final. We do not accept returns, exchanges, or offer refunds once an order has been placed.
Order Issues and Exceptions
We stand behind the quality of our work and want you to love what you receive. In the rare event that your order arrives damaged, defective, or incorrect due to a fulfillment or shipping error, we’ll make it right.
Please contact us within 7 days of delivery with:
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Your order number
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A clear photo of the issue or damage
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A brief description of the problem
After review, we may offer a replacement, correction, or partial refund at our discretion depending on the situation.
What’s Not Covered
We cannot issue replacements or refunds for:
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Buyer’s remorse or change of mind
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Incorrect selections (size, color, design, etc.) made during ordering
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Normal wear and tear or misuse after delivery
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Delays caused by the carrier once the order has shipped
Damaged Packages
If your package arrives visibly damaged, please document it before opening and contact us as soon as possible. We’ll help you file a claim with the carrier or arrange a replacement if eligible.
How to Contact Us
If you experience an issue that meets the above criteria, reach out through the contact form on our website or email [email protected] with the details and photos of the issue.